Small Business IT Benchmarks: Cincinnati, Dayton and NKY

Short answer: This page will report how current the computers are at small businesses in Greater Cincinnati, Dayton and Northern Kentucky, using combined, anonymized data from the devices Networx IT Solutions manages. It covers how fast security updates get installed, how old the computers are, how many run software that no longer gets security updates, and what businesses ask their IT provider for. The method is below. Figures appear when the first edition is checked and published.

How current are the computers at small businesses in our region? How fast do security updates actually get installed? What do businesses call their IT provider about? This page answers those questions with data from the devices Networx IT Solutions manages, and shows exactly how each figure is measured. Networx is based in West Chester Township, OH.

We update this page in place. Its address does not change. Every change is recorded in the change log at the bottom.

What will the benchmarks show?

How fast security updates get installed

The median time between a security update's release and its installation on computers at Networx-managed businesses. Figure: pending first edition.

Related: the Cincinnati IT Security Checklist shows how to check your own update process.

How old the computers are

The share of computers at Networx-managed businesses that are older than a stated age. Figure: pending first edition.

How many computers run software that no longer gets security updates

The share of computers running an operating system version that no longer receives security updates from its maker. Figure: pending first edition.

What businesses ask their IT provider for

The most common reasons Networx-managed businesses ask for help, grouped by support ticket category. Figure: pending first edition.

How do we measure?

Each figure comes from Atera, the remote monitoring and management platform Networx runs on the computers it manages. Atera records each device's age, operating system, installed updates and support tickets.

Who is in the sample: businesses and devices managed by Networx IT Solutions in Greater Cincinnati, Dayton and Northern Kentucky. Only Networx-managed businesses are included. The counts are published with each edition.
What the sample is not: these businesses already pay for managed IT. The figures describe managed businesses, not every business in the region.
Snapshot date: each edition states the date of its device figures and the period its ticket figures cover.
Exclusions and definitions: each edition lists what was left out and how each figure is defined.
Privacy: all figures are combined and anonymized. No client is named, and small groups of businesses are not reported on their own.
Limits: this is a sample from one provider's clients. Read each figure as a picture of the businesses we manage, not a measurement of the whole region.

Can you use these figures?

Yes. You may quote any finding with a link to this page. Matt Truster, founder of Networx IT Solutions, reviews every figure before it is published. For questions about the data or the method, contact us or call (513) 393-9679.

Where does Networx work?

Networx IT Solutions is based in West Chester Township, OH, and supports businesses across the Cincinnati Tri-State.

Managed IT services in Cincinnati IT support in Dayton Managed IT services in Northern Kentucky

Change log

November 9, 2026: page published with the method and the four planned measures. No figures yet.

Small business IT benchmarks: Greater Cincinnati, Dayton and Northern Kentucky