Managed IT vs break-fix, switching providers and ransomware: 15 questions for Cincinnati businesses

Networx IT Solutions has served Greater Cincinnati businesses since 2006. For a worked example of a regulated client, see how a Cincinnati-area mortgage lender can move from break-fix to managed IT. For services and pricing questions, see managed IT services in Cincinnati or call (513) 393-9679.

Frequently asked questions

What is the difference between managed IT and break-fix?

Break-fix means you call when something breaks and pay for the repair. Managed IT means a provider looks after your systems on a schedule for a set monthly fee: updates, monitoring, backups, security and support, so fewer things break in the first place.

Is managed IT worth it for a business with 25 to 100 employees?

Usually, yes. At that size you depend on IT every hour, but you rarely have a full-time IT person. Managed IT gives you a team and a schedule without a hire. Under 25 people, break-fix can still make sense if your systems are simple.

Does Networx still offer break-fix support?

Yes. Networx offers break-fix support as well as managed IT, so you can start with one and move to the other.

How much does managed IT cost in Cincinnati?

It depends on your user count, devices, compliance needs and how much support you want included. Networx does not publish pricing; you get a quote after a short review of your setup. Clients who switch to Networx save an average of 36% on their IT contracts.

How do we switch IT providers without downtime?

Plan the handover before you give notice. The new provider documents your systems, collects every admin credential, and schedules any changes for after hours. Your old provider stays in place until the new one confirms access to everything.

What should we get back from our old IT provider?

Admin credentials for every system, your domain registrar and DNS logins, Microsoft 365 or Google Workspace admin access, firewall and network settings, backup locations and keys, software license records, and any documentation they keep about your network. These belong to you.

Will our current IT contract stop us from switching?

Check three things: the term end date, the notice period, and any auto-renewal clause. Also check who owns the licenses and hardware your provider bought for you. A new provider can help you plan around the dates.

How long does onboarding take?

About 2 to 3 weeks for a company with 20 to 200 employees.

What is ransomware, and how does it get in?

Ransomware is malicious software that locks or steals your files and demands payment. It usually gets in through phishing emails, stolen or reused passwords, unpatched software, or remote access left open to the internet.

How do we protect a small business from ransomware?

Turn on multi-factor authentication everywhere, keep systems patched, keep backups that the attacker cannot reach and test that they restore, filter email, train staff to spot phishing, and give each person only the access they need.

What should we do in the first hour of a ransomware attack?

Disconnect affected computers from the network, but do not wipe them; you need the evidence. Call your IT provider and your cyber insurance carrier. Report the attack to the FBI through ic3.gov or the Cincinnati field office. Do not contact the attackers before you talk to your insurer and counsel.

Should we pay the ransom?

The FBI does not support paying a ransom. Paying does not guarantee you get your data back, and it can fund more attacks. If you are considering it, make the decision with your insurer and legal counsel.

Can Networx help us recover from ransomware?

Yes. Networx offers ransomware recovery services. How fast and how fully you recover depends mostly on whether you have clean, tested backups, so recovery planning starts before an attack.

Do Ohio businesses get any legal protection for having a security program?

Yes, in part. Under the Ohio Data Protection Act (Ohio Revised Code Chapter 1354, in effect since November 2018), a business with a written cybersecurity program that reasonably conforms to a recognized framework, such as the NIST Cybersecurity Framework or the CIS Controls, can raise an affirmative defense to certain data breach lawsuits. It is not immunity, so ask your counsel how it applies to you.

Which businesses does Networx work with?

Small and mid-sized businesses across Greater Cincinnati and Southwest Ohio, including nonprofits, government clients and regulated firms such as mortgage lenders. Networx has been independent since 2006 and gives every client a dedicated account manager.

Next step

Managed IT services in Cincinnati · All Networx IT services · (513) 393-9679 · Read the mortgage lender worked example